Information Technology Specialist

2 weeks ago

Calgary, Alberta, Canada MONSSON TRANSPORTATION LTD. Full time

Job Summary

We are seeking a skilled Information Technology Specialist to join our team at Monsson Transportation Ltd. The successful candidate will provide technical support to our users, ensuring they have the necessary tools and resources to perform their duties efficiently.

Key Responsibilities

  • Respond to user inquiries and provide timely solutions to technical issues
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Manage incidents and ensure minimal disruption to our operations

Requirements

  • College/CEGEP education in a related field
  • 1 year to less than 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Working Conditions

  • 35 hours per week
  • Permanent position
  • English language required

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