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Security Officer
1 month ago
About the Role
We are seeking a highly skilled and experienced Security Officer to join our team at Gateway Casinos London. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and employees, while also maintaining a high level of customer service.
Key Responsibilities
- Monitor the gaming floor and respond to guest inquiries in a timely and professional manner.
- Control access to the facility and sensitive areas, ensuring that only authorized personnel have access.
- Monitor alarm panels and control and issue keys as necessary.
- Write reports, maintain a daily log, and conduct investigations as required.
- Provide First Aid and medical attention as needed.
Requirements
- Minimum 6 months experience in a security role.
- Proven high level of customer service.
- Detail-orientated and organized nature.
- Solid analytical and communication skills, both written and verbal.
- Current First Aid/CPR certification.
- Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
- Sensitive in dealing with people and proactive in providing solutions.
- Good judgment and understanding of casino operations.
- Experience with computers and surveillance equipment.
- Benefit from working flexible hours, evenings, and weekends.
- Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in B.C.
- ProTect and Deal Us Security Staff Training program completion within 30 days of start in Alberta.
- Completion of Serving It Right (BC)/ Proserve (Alberta)/ Smart Serve (Ontario) certificate prior to start date.
- Ability to stand and walk for long periods.
- Capacity to physically restrain and secure individuals using prescribed techniques.
- Social perceptiveness and good vision to identify people.
Why Work With Us?
Gateway Casinos London is a dynamic and fun work environment that offers excellent benefits, competitive salary, and opportunities for career advancement. Our employees thrive in a supportive and inclusive culture that values teamwork and exceptional customer service.
Get to Know Us
Gateway Casinos London is a leading gaming and entertainment company in Canada, with 27 properties across British Columbia, Ontario, and Alberta. We offer a range of exciting career opportunities in gaming, hospitality, and entertainment.
