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Software Technical Support Specialist

2 months ago


Toronto, Ontario, Canada NP Financial Full time
Job Description

We are seeking a highly skilled Software Technical Support Analyst to join our team at NP Financial.

Key Responsibilities
  • Provide technical support to users experiencing difficulties with computer systems and software.
  • Offer advice and training to users to resolve identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software to improve user experience.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
Requirements
  • Bachelor's degree or equivalent experience.
  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment with 30 to 40 hours per week.
  • Fluency in English.