Account/Delivery Coordinator

4 weeks ago


Vancouver, British Columbia, Canada NTT DATA Full time

Job Description

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

We are currently seeking a Service Support and Account Management Specialist to join our team in Canada.

This role oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.

Key Responsibilities:

  • Manage service delivery processes, including incident management, problem management, request management, change management, service level management, and configuration management.
  • Coordinate resources, manage client relationships, resolve disputes, and provide technical support at various levels during service engagements.
  • Participate in enterprise-wide, cross-disciplinary business strategy projects, including confidential initiatives that support the selection, procurement, and implementation of appropriate information systems applications.

Requirements:

  • Assigned to basic service delivery processes and associated projects.
  • Participate in continuous improvement activities in support of client or internal business processes.
  • Provide resolution to client problems and/or requests.
  • Regular direct interaction with clients and end-users.
  • Typically requires 5-7 years relevant experience.
  • Undergraduate degree or equivalent combination of education and work experience.
  • Solid understanding of ITIL processes and principles.
  • Solid written and verbal skills.
  • Ability to perform essential responsibilities with or without reasonable accommodations.
  • Travel, including overnight domestic or international trips, may be required.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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