Senior IT Service Delivery Manager

1 week ago


Vancouver, British Columbia, Canada NTT DATA Full time

At NTT DATA, we're seeking an experienced Senior IT Service Delivery Manager to join our team in Canada.

We offer a competitive salary of $90,000 - $120,000 per year, depending on experience and qualifications.

About the Role

The successful candidate will oversee the management and coordination of IT service delivery processes, ensuring seamless execution of projects from start to finish. Key responsibilities include:

  • Developing and implementing ITIL-based service support strategies
  • Facilitating incident ownership and client account management on a 24/7 basis
  • Managing service delivery processes, including incident management, problem management, and request management
  • Collaborating with cross-disciplinary teams to drive business strategy projects

Our ideal candidate possesses strong leadership skills, excellent communication abilities, and a deep understanding of ITIL principles and processes.

About Us

NTT DATA Services is a global leader in digital, cloud, and automation services, specializing in consulting, applications, infrastructure, and business process services. We're committed to fostering a culture of inclusivity, adaptability, and innovation.

Requirements

To succeed in this role, you'll need:

  • A minimum of 5-7 years of relevant experience in IT service management
  • An undergraduate degree or equivalent combination of education and work experience
  • Solid knowledge of ITIL processes and principles
  • Strong written and verbal communication skills
  • Ability to physically perform general office requirements

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.



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