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Overnight Guest Services Representative
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Guest Services Representative
2 months ago
About Us
At Wyndham Destinations, we're passionate about delivering exceptional vacation experiences to our guests. Our mission is to create unforgettable memories for millions of travelers worldwide.
Job Summary
We're seeking a highly skilled Guest Services Associate to join our team. As a key member of our resort staff, you'll be responsible for providing warm welcomes, excellent service, and contagious smiles to our guests from around the world.
Key Responsibilities
- Extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
- Process cash and credit card transactions strictly following established procedures.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups.
- Provide guests with room rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
Requirements
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills with the ability to read, write and understand English.
- Ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash handling procedures.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organization skills.
- Basic computer and office skills.
What We Offer
We offer a competitive hourly rate of $23.34 and a dynamic work environment where you'll have the opportunity to learn and grow with our company.
