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Computer Systems Specialist

2 months ago

Calgary, Alberta, Canada THE RHEUMATOLOGY OFFICE INC. Full time
About the Role

We are seeking a skilled Computer Systems Specialist to join our team at THE RHEUMATOLOGY OFFICE INC. as a Technical Support Analyst.

Key Responsibilities
  • Provide technical assistance to users experiencing difficulties with computer systems, including troubleshooting and resolving issues.
  • Research and implement solutions by consulting user guides, technical manuals, and other documents.
  • Offer advice and training to users to help them overcome technical difficulties.
  • Maintain a problems and solutions log for use by other technical support analysts.
  • Collaborate with the team to redesign applications and software.
  • Offer business systems, network, and Internet support to users.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Perform Web-server backup and recovery operations.
  • Provide exceptional customer service.
Work Environment

The ideal candidate will be able to work under pressure, with attention to detail, and in a sitting position.

Requirements
  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment.
  • English as the primary language of work.
  • 32 hours of work per week.