Housekeeping Manager

1 week ago

Banff, Alberta, Canada Canadian Rocky Mountain Resorts Full time
Job Title: Housekeeping Manager

Canadian Rocky Mountain Resorts is seeking a highly skilled and experienced Housekeeping Manager to join our team.

Job Summary:

The Housekeeping Manager is responsible for overseeing and ensuring exceptional cleanliness and orderliness in guest rooms and public areas of the lodge. This is a hands-on leadership role that involves actively participating in daily operations while managing the housekeeping team, coordinating activities, and ensuring that guest requests are addressed with promptness and courtesy.

Key Responsibilities:
  • Team Management and Development:
    • Onboard, train, and supervise all housekeeping staff
    • Ensure ongoing training and knowledge of cleaning supplies and techniques
    • Schedule and evaluate all housekeeping staff
    • Foster positive employee relations through clear communication and engagement
    • Conduct regular performance evaluations and provide constructive feedback to team members
  • Quality Control and Standards:
    • Set and uphold quality control policies, best practices, and Standard Operating Procedures (SOPs)
    • Conduct daily inspections to ensure standards are consistently met
    • Create and update daily checklists for housekeepers, housemen, and supervisors
    • Resolve guest complaints and issues professionally and promptly
  • Operational Management:
    • Liaise between housekeeping, front desk, and maintenance teams
    • Ensure compliance with legislation, health & safety regulations, and company policies
    • Manage linen and cleaning/amenities inventories
    • Conduct monthly ordering of supplies and maintain accurate inventory records
    • Ensure all rooms are ready by check-in time
    • Keep labor costs and other related expenses within budgeted goals
    • Maintain an accurate log of all lost & found items
    • Report all maintenance defects in rooms and public areas to Maintenance
  • Administrative Responsibilities:
    • Attend required meetings
    • Complete and submit payroll every second Sunday
    • Handle administrative paperwork
    • Create weekly schedules for staff
    • Develop monthly extra duties for housekeepers, housepersons & supervisors
  • Continuous Improvement:
    • Regularly review and update cleaning procedures and products
    • Implement eco-friendly practices where possible
    • Stay informed about industry trends and best practices
Requirements:
  • Minimum of 3-5 years of experience in housekeeping management, preferably in a luxury hotel or resort setting
  • Proven track record of maintaining high cleanliness standards and positive guest feedback
  • In-depth knowledge of cleaning techniques, products, and equipment
  • Strong understanding of health and safety regulations in the hospitality industry
  • Excellent leadership and team management skills
  • Strong problem-solving and decision-making abilities
  • Proficiency in Microsoft Office and property management systems
  • Exceptional attention to detail
  • Strong work ethic and ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize effectively
  • Flexibility to work varying shifts, including weekends and holidays
  • Ability to stand for extended periods and walk throughout the property

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