Bilingual Collections Specialist

4 weeks ago


St John's, Newfoundland and Labrador, Canada Randstad Canada Full time
Bilingual Collections Agent Opportunity

We are seeking a highly skilled Bilingual Collections Agent to join our team at a top 5 bank in Saint John, NB. As a Bilingual Collections Agent, you will be responsible for handling customer inquiries, processing payments, and resolving delinquency issues.

Key Responsibilities:
  • Answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.
  • Process all payments, refunds, and collections for Insurance, including creating and validating delinquency letters and preparing registered letters.
  • Handle difficult conversations with customers and resolve issues in a professional and courteous manner.
  • Work collaboratively with the Sales and Service Team to resolve customer issues and improve customer satisfaction.
Requirements:
  • Fluent French language skills (reading, writing, and verbal).
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • 1+ years of relevant experience in a customer service or collections role.
What We Offer:
  • A competitive hourly rate of $22.00.
  • A hybrid work arrangement with 2 days of onsite work per week.
  • The opportunity to work with a top 5 bank and gain valuable experience in the industry.

Randstad Canada is committed to fostering a diverse and inclusive workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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