Hotel Receptionist
2 months ago
We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Royal Lodge. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience during their stay.
Key Responsibilities- Guest Registration and Check-in/Check-out
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, ensuring all necessary documentation is completed.
- Room Reservations and Management
- Take, cancel, and change room reservations as needed.
- Provide information on hotel facilities and services to guests.
- Guest Services
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges, and receive payments.
- Balance cash and complete balance sheets, cash reports, and related forms.
- Clerical and Administrative Duties
- Clerical duties, including faxing, filing, and photocopying.
- Answer telephone and relay telephone calls and messages.
- Contact customers to deliver requested wake-up calls.
- Education and Experience
- Secondary (high) school graduation certificate.
- Experience in a hotel or hospitality setting is an asset.
- Personal Suitability
- Efficient interpersonal skills.
- Excellent oral communication skills.
- Team player with a positive attitude.
This is a permanent, part-time position working 30 hours per week. The work language is English.
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Hotel Receptionist
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