Hotel Receptionist

2 months ago


Edmonton, Alberta, Canada Royal Lodge Full time
About the Role

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Royal Lodge. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience during their stay.

Key Responsibilities
  • Guest Registration and Check-in/Check-out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process group arrivals and departures, ensuring all necessary documentation is completed.
  • Room Reservations and Management
    • Take, cancel, and change room reservations as needed.
    • Provide information on hotel facilities and services to guests.
  • Guest Services
    • Provide general information about points of interest in the area.
    • Process guests' departures, calculate charges, and receive payments.
    • Balance cash and complete balance sheets, cash reports, and related forms.
  • Clerical and Administrative Duties
    • Clerical duties, including faxing, filing, and photocopying.
    • Answer telephone and relay telephone calls and messages.
    • Contact customers to deliver requested wake-up calls.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • Experience in a hotel or hospitality setting is an asset.
  • Personal Suitability
    • Efficient interpersonal skills.
    • Excellent oral communication skills.
    • Team player with a positive attitude.
Working Conditions

This is a permanent, part-time position working 30 hours per week. The work language is English.


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