Lead Banking Center Manager

1 day ago


Vancouver, British Columbia, Canada Webster Bank Full time
Job Description

As a Director of Banking Center Management, you will be responsible for overseeing the daily operations of a banking center, ensuring that all functions, staff, and activities align with the bank's strategic goals. Key responsibilities include:

  • Implementing the banking center network strategy, including achievement of sales, customer service, P&L management, operations, and colleague development goals.
  • Developing and maintaining strong relationships with segment and line of business partners through collaboration and communication.
  • Leading a team of colleagues to achieve sales and service goals, while ensuring compliance with Federal and State laws, as well as bank policies and procedures.
  • Providing coaching, development, and feedback to team members to enhance employee engagement and performance.
  • Ensuring timely completion of audits and branch operations reviews.

Additional responsibilities include:

  • Scheduling employee shifts to meet customer service needs.
  • Drive high performance by holding team members accountable for superior results.
  • Executing effective colleague onboarding and training.

Requirements include:

  • High school diploma/GED required; Bachelor's degree preferred.
  • 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication, and organization skills.
  • Intricate knowledge of retail banking products and services.
  • Strong customer service skills, relationship building, organizational, computer skills, and communication skills.

This is an excellent opportunity to leverage your skills and experience to drive business growth and success at Webster Bank.



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