Overnight Guest Services Attendant

4 weeks ago


Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the backbone of our success, and we're seeking a talented Overnight Guest Services Attendant to join our team.

About the Role:

We're looking for a highly skilled and enthusiastic individual to provide exceptional service to our guests. As an Overnight Guest Services Attendant, you'll be responsible for ensuring a seamless and memorable experience for our guests, from check-in to check-out.

Key Responsibilities:

  • Provide exceptional service to guests, responding to their needs and requests in a timely and professional manner.
  • Ensure a warm and welcoming atmosphere in the lobby and public areas.
  • Assist with guest check-in and check-out, resolving any issues or concerns in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless service delivery.
  • Maintain a high level of knowledge about the hotel's amenities, services, and local attractions.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of the local area and attractions.
  • Ability to lift at least 60lbs.
  • Previous experience in a Guest Services role is an asset.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Complimentary meal per shift in our employee dining room.
  • Complimentary dry cleaning of uniforms.

Schedule & Hours:

The ideal candidate will be available for a minimum of 5 overnight shifts a week, taking place from 11:00pm to 7:30am. Hours may vary at times based on operational needs.



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