Hotel Night Auditor
17 hours ago
We are seeking a detail-oriented and organized Hotel Night Auditor to join our team at the Best Western Plus Norwester Hotel & Conference Centre. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel during the night shift.
Key Responsibilities- Register arriving guests and assign rooms, ensuring accurate and efficient check-in processes.
- Resolve complaints and claims in a professional and courteous manner, providing excellent customer service.
- Process group arrivals and departures, taking into account room availability and guest preferences.
- Take, cancel, and change room reservations, maintaining accurate records and communicating effectively with guests.
- Provide information on hotel facilities and services, as well as points of interest in the area, to enhance the guest experience.
- Exchange foreign currency and process guests' departures, calculating charges and receiving payments in a timely and accurate manner.
- Balance cash and complete balance sheets, cash reports, and related forms, ensuring financial accuracy and compliance.
- Maintain an inventory of vacancies, reservations, and room assignments, utilizing technology and manual systems to ensure efficiency.
- Follow emergency and safety procedures, prioritizing guest and staff safety at all times.
- Clerical duties, including faxing, filing, and photocopying, to support the smooth operation of the front desk.
- Answer telephone and relay telephone calls and messages, providing excellent communication and customer service.
- Assist clients/guests with special needs, ensuring their comfort and satisfaction.
- Contact customers to deliver requested wake-up calls, demonstrating attention to detail and a commitment to guest satisfaction.
- Perform light housekeeping and cleaning duties, maintaining a clean and welcoming environment for guests.
- Provide customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
- Work with minimal supervision, demonstrating independence and self-motivation.
- High school diploma or equivalent required.
- 2 years of experience in a related field, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
- Basic computer skills, including proficiency in Microsoft Office and hotel software systems.
- Availability to work a variety of shifts, including nights, weekends, and holidays.
- Ability to lift up to 25 pounds and stand for extended periods, with a high level of physical stamina and endurance.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to work with a talented and dedicated team.
If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full timeJob Title: Hotel Night AuditorWe are seeking a detail-oriented and organized Hotel Night Auditor to join our team at Best Western Plus Norwester Hotel & Conference Centre.Job Summary:The Hotel Night Auditor is responsible for ensuring the accuracy of hotel transactions, resolving guest complaints, and maintaining a clean and organized front desk area.Key...
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Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full timeJob Title: Hotel Night AuditorWe are seeking a detail-oriented and organized Hotel Night Auditor to join our team at Best Western Plus Norwester Hotel & Conference Centre.Job Summary:The Hotel Night Auditor is responsible for ensuring the accuracy of hotel transactions, resolving guest complaints, and maintaining a clean and organized front desk area.Key...
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Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full timeJob Title: Hotel Night AuditorWe are seeking a detail-oriented and organized Hotel Night Auditor to join our team at the Best Western Plus Norwester Hotel & Conference Centre.Job Summary:The Hotel Night Auditor is responsible for ensuring the accuracy of guest accounts, processing payments, and maintaining a clean and organized front desk area. This role...
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Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full time{"h2": "Job Summary"} We are seeking a detail-oriented and organized Hotel Night Auditor to join our team at the Best Western Plus Norwester Hotel & Conference Centre. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel during the night shift. Key Responsibilities Register arriving guests and...
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Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full time{"h2": "Job Summary"} We are seeking a detail-oriented and organized Hotel Night Auditor to join our team at the Best Western Plus Norwester Hotel & Conference Centre. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel during the night shift. Key Responsibilities Register arriving guests and...
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