Hotel Night Auditor
12 hours ago
We are seeking a detail-oriented and organized Hotel Night Auditor to join our team at the Best Western Plus Norwester Hotel & Conference Centre.
Job Summary:The Hotel Night Auditor is responsible for ensuring the accuracy of guest accounts, processing payments, and maintaining a clean and organized front desk area. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.
Key Responsibilities:- Register arriving guests and assign rooms
- Resolve complaints and claims in a professional and courteous manner
- Process group arrivals and departures, including taking, canceling, and changing room reservations
- Provide information on hotel facilities and services, as well as points of interest in the area
- Exchange foreign currency and process guests' departures, calculating charges and receiving payments
- Balance cash and complete balance sheets, cash reports, and related forms
- Maintain an inventory of vacancies, reservations, and room assignments
- Follow emergency and safety procedures, including those related to fire, first aid, and security
- Clerical duties, such as faxing, filing, and photocopying
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs, including those related to mobility or communication
- Contact customers to deliver requested wake-up calls
- Perform light housekeeping and cleaning duties, as needed
- Provide exceptional customer service, ensuring a positive experience for all guests
- Secondary (high) school graduation certificate
- 2 years to less than 3 years of experience in a related field
- Ability to work in a fast-paced environment with minimal supervision
- Excellent communication and interpersonal skills
- Attention to detail and organizational skills
- Ability to work a variety of shifts, including nights and weekends
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full timeJob Title: Hotel Night AuditorWe are seeking a detail-oriented and organized Hotel Night Auditor to join our team at Best Western Plus Norwester Hotel & Conference Centre.Job Summary:The Hotel Night Auditor is responsible for ensuring the accuracy of hotel transactions, resolving guest complaints, and maintaining a clean and organized front desk area.Key...
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Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full timeJob Title: Hotel Night AuditorWe are seeking a detail-oriented and organized Hotel Night Auditor to join our team at Best Western Plus Norwester Hotel & Conference Centre.Job Summary:The Hotel Night Auditor is responsible for ensuring the accuracy of hotel transactions, resolving guest complaints, and maintaining a clean and organized front desk area.Key...
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Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full timeJob Title: Hotel Night AuditorWe are seeking a detail-oriented and organized Hotel Night Auditor to join our team at the Best Western Plus Norwester Hotel & Conference Centre.Job Summary:The Hotel Night Auditor is responsible for ensuring the accuracy of guest accounts, processing payments, and maintaining a clean and organized front desk area. This role...
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Thunder Bay, Ontario, Canada Best Western Plus Norwester Hotel & Conference Centre Full timeJob Title: Hotel Night AuditorWe are seeking a detail-oriented and organized Hotel Night Auditor to join our team at the Best Western Plus Norwester Hotel & Conference Centre.Job Summary:The Hotel Night Auditor is responsible for ensuring the accuracy of guest accounts, processing payments, and maintaining a clean and organized front desk area. This role...
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