Energy Sector Support Professional
4 weeks ago
Welcome to the dynamic world of retail energy sales. At NRG, we're passionate about empowering a new generation of leaders to drive innovation and growth in the industry.
As a Sales Support Specialist, you'll play a critical role in assisting our sales teams in delivering exceptional customer experiences and driving revenue growth through efficient business operations.
We offer a fast-paced work environment and a collaborative culture that fosters a strong sense of belonging and teamwork. Our programs are designed to help employees develop the skills they need for success, and we aim to champion our employees and bring value to our customers, investors, and society.
Job Summary:
The Sales Support Associate's primary responsibility is to serve as an expert on retail energy business operations, processes, and systems, providing assistance to sales originators in maximizing revenue growth through efficient business activities. This includes developing and maintaining strong working relationships with customers and third-party sales channels, serving as the in-house point of contact, and collecting, researching, and verifying customer account information to accurately price and generate power and natural gas proposals and contracts.
Key Responsibilities:
Collect and verify Power and Natural Gas usage information.Ensure accurate deal structure of Power, Natural Gas, and other product offerings.Accurately price and understand product offerings to prepare proposals/contracts and assist in generating revenue; Create proposals and contracts for Power and Natural Gas customers.Maintain SLA productivity target in managing deal set ups delivering RFPs on timeGenerate and review contracts for various product offerings. Assist in contract renewal efforts. Identify customers up for renewal and provide updated pricingAdjudicate and approve credit for small customers via utility invoice review and internal pay history reviewMeet with customers and channel partners as necessary in the presentation of pricing or post-sales account managementAct as a liaison between the sales originators, customers, sales channels, and Operations departments to resolve customer issuesProvide expertise in the use of CRM and pricing systems, and assist in execution of process and system changesAssist in development of Request for Proposal response packagesProduce ad-hoc customer reportsResearch and resolve enrollment failures, and dropped customer accounts to minimize any negative financial impactMaintain knowledge on commodity and Solutions products, contract terms and conditions, DE risk policy and internal processes. Follow all Sales, Legal and Contract Administration policies and procedures to avoid and minimize financial risk.Initiate and coordinate accurate and timely LDC enrollment paperwork.Requirements:
High School Diploma2 or more years experience in sales, marketing, or customer service. Knowledge of utility rules and requirements for retail energy suppliersUser capability with Microsoft Office productsExcellent analytical and problem-solving skills required.Preferred Qualifications:
Bachelor's degree preferred; preferably in Business Management, Marketing, or a related fieldEnergy industry experience preferredKnowledge of retail energy commodity products and pricing components preferredKnowledge of the sales cycle preferredCompensation Package:
This position offers a competitive salary range of $55,000 - $70,000 per annum, depending on experience, plus benefits and opportunities for professional growth and development.
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