Client Director
3 weeks ago
ClearView Toronto Office Opportunity
We are seeking a highly skilled and bilingual professional to fill the position of Client Success Director at our ClearView Toronto office.
Key Responsibilities:
- Team Management: Manage a team of Bilingual Client Success representatives, providing training and performance monitoring.
- Product Advancement: Attend and contribute to product advancement and security steering discussions.
- Process Documentation: Document new and update existing processes and procedures.
- Vendor Optimization: Optimize and enhance services provided by specific vendors, such as call centers, toll-free providers, translation, and interpretive service providers.
- Critical System Access: Conduct and document critical system access reviews.
- Team Resources: Create and maintain team resource template materials.
Qualifications:
- Leadership Experience: Proven experience in leading a team of client-facing representatives, ideally in a software company.
- Language Skills: Strong written and verbal communication skills in English and French, required for this position.
- Certifications and Background: Must pass a criminal and credit background check to obtain federal reliability status for this position.
- Education: Bachelor's degree, preferred but not required for this position.
- Software Proficiency: High level of proficiency with Microsoft Office suite.
- Software Experience: Experience with MailChimp, Adobe InDesign, and Salesforce would be an asset for this role.
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