Customer Experience Associate
2 days ago
The Client Care Associate position at Steele Auto Group is dedicated to providing exceptional customer service to our clients across Nova Scotia, New Brunswick, PEI, and Newfoundland. This role involves advising customers of their upcoming service requirements, scheduling appointments, and ensuring a seamless experience.
As a key member of our team, you will be responsible for:
- Answering customer calls, emails, and messages with a friendly and polite demeanor
- Providing customers with accurate information about their service needs and scheduling appointments
- Managing workload efficiently to ensure customers are handled productively
- Communicating with customers to update them on the progress of their inquiries
- Maintaining confidentiality of customer information
- Ensuring high-level customer satisfaction and repeat business through prompt and efficient service
Requirements
- Bilingualism in French and English is an asset
- Strong computer skills and proficiency in Microsoft Office Suite
- Previous experience in a customer-focused role with excellent communication skills
- Ability to work independently and as part of a team
What We Offer
- Competitive compensation package with annual wage reviews
- Flexible health and dental plans to meet your needs
- Enhanced benefits including telehealth and mental health support
- Retirement savings plan with employer match
- Opportunities for career growth and advancement
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