Customer Experience Associate

4 weeks ago


Charlottetown, Prince Edward Island, Canada HGS Full time

Job Overview

As a Customer Relations Associate at HGS, you will have the opportunity to work in a collaborative and engaging environment, making a positive impact on people's lives. We will train you to be an expert in your field, enabling you to deliver an exceptional customer experience.

Your Key Responsibilities

  • Field customer inquiries and provide solutions to billing, payments, and service-related issues.
  • Identify customer needs through active listening and provide recommendations based on their requirements.
  • Take ownership of customer issues and resolve them in a timely and professional manner.
  • Use multiple computer systems to research products, services, and solutions.
  • Document customer interactions and outcomes in the appropriate tool or system.
  • Provide exceptional communication skills and create a "WOW" factor in every interaction.

Why Choose HGS?

HGS is a global leader in customer experience management, with a people-first philosophy and a commitment to excellence. We offer a range of benefits, including competitive pay, best-in-class medical and dental benefits, and flexible schedule options.

Requirements

  • You must be at least 18 years old and have a high school diploma or equivalent.
  • You should have at least 6 months of customer service experience and be comfortable working from home.
  • You should have excellent English communication skills, both oral and written.

What We're Looking For

We're seeking a compassionate, energetic, and bold individual who is passionate about delivering exceptional customer experiences. If you're a problem solver with a consultative approach, we encourage you to apply for this opportunity.



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