Customer Experience Ambassador

3 days ago


Charlottetown, Prince Edward Island, Canada Indigo Books & Music Full time
Job Title: Seasonal Customer Experience Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you will play a vital role in creating a welcoming and engaging environment for our customers.

About the Role

As a Seasonal Customer Experience Representative, you will be responsible for cultivating a positive and inclusive atmosphere in our stores. You will work closely with our sales team to provide exceptional customer service, promote our products, and drive sales growth.

Key Responsibilities
  • Develop and maintain a deep understanding of our products and services to effectively engage with customers and provide personalized recommendations.
  • Work collaboratively with the sales team to achieve sales targets and drive business results.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Participate in visual merchandising and store displays to create an attractive and inviting store environment.
  • Stay up-to-date on new products, promotions, and programs to effectively communicate with customers and drive sales.
  • Contribute to a positive and inclusive store culture, promoting diversity, equity, and inclusion in all interactions.
Qualifications
  • Previous experience in retail or a customer-facing role is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Availability to work in a fast-paced environment with multiple priorities and deadlines.
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
About Indigo

At Indigo, we are committed to creating a welcoming and inclusive environment for all customers and employees. We believe that fostering diversity and inclusion brings out the best in everyone and creates a positive and productive work environment.

We welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. We are an equitable employer that values your diverse backgrounds, experiences, and perspectives.



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