Business Data Analyst

4 weeks ago


Waterloo, Ontario, Canada RideCo Full time

This is an exciting opportunity to work with RideCo, a leading transportation technology company, as a Business Data Analyst. In this role, you will be responsible for analyzing client operations data, working with project managers on project implementations, running service simulations, assessing key performance indicators, and providing technical systems support for multiple clients.

Your Key Responsibilities Will Include:

  • Program and Client Management: Plan and launch client projects as per the project timeline, support communication and coordination between project stakeholders, and work closely with the client through the entire project lifecycle.
  • Implement Transportation Services: Work together with project managers, solutions engineers, and client stakeholders to develop and implement transportation solutions that fit the client's needs.
  • Support New Service Launches: Setup, test, and tune system parameters, run simulations, oversee training, soft launch, monitor KPIs on launch week, and make ongoing system changes as needed.
  • Data Analysis and Performance Reporting: Perform ad-hoc data analysis tasks to compare service performance against goals, evaluate trends, and proactively identify areas for improvement.
  • Run Simulations and Optimize Service Design: Perform simulations to analyze performance and operational KPIs, iterate on the service model by tuning and optimizing dozens of parameters, and collaborate with the client and stakeholders throughout this process.
  • Provide Technical Support: Provide ongoing technical systems and analytics support to operations managers, advise them on using the system's dashboards and interpreting the data, and perform system configuration changes based on feedback.
  • Drive Continuous Improvement: Collaboratively develop weekly/monthly actions to drive continuous improvements and achieve the service's objectives.
  • Improve Internal Processes and Tooling: Identify ways to further automate and systematize internal processes and champion internal process/tooling improvements.
  • Support Product Improvements: Expand your knowledge of the transportation industry, understand clients' pain points, and identify gaps/opportunities in the product, and share your insights with the product team.
  • Educate and Document: Continuously expand the collective knowledgebase of the company through multi-disciplinary learning, knowledge sharing through live demos, and updating/creating documentation on the knowledge management system.
  • Client Support: Answer technical support tickets from clients in a timely manner, providing exceptional customer service to client queries and issues, and perform ad-hoc administrative tasks when required.

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