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Technology Operations Support Specialist
1 month ago
Job Title: Technology Operations Support Analyst
Contract Duration: 2 years
Location: Remote
Job Type: 100% Remote
Job Description:
We are seeking a skilled technology professional with a passion for capital markets to join our team as a Technology Operations Support Analyst. As a Technology Operations Support Analyst, you will be responsible for providing technical support and resolving incidents and service requests for our business users.
Your duties will include:
- Incident and Service Request Management: Intaking, analyzing, and resolving technical issues and requests.
- Troubleshooting and Analysis: Identifying and resolving root causes of technical problems.
- Solution Implementation: Implementing and testing technical solutions.
- Documentation and Support: Documenting processes and providing ongoing support for delivered solutions.
- Client Communication: Communicating effectively with business users and other technical teams.
Requirements:
- Minimum of 5 years of experience working with Calypso, ideally in an operational support role.
- Strong financial background and demonstrated experience in capital markets.
- Thorough understanding of asset management, public markets, market-traded and OTC products, trade workflow, collateral, and other buy-side fund functions.
- General technology skills and an aptitude for problem-solving technical problems.
Nice-to-Haves:
- Java development experience and experience working with Calypso customizations.
- Intermediate SQL experience.
Keywords: technology operations support analyst, calypso, capital markets, asset management, financial services, technical support, problem-solving, troubleshooting, solution implementation, documentation, client communication.
