Senior Customer Success Lead

3 weeks ago


Montreal, Quebec, Canada Coveo Full time
The Challenge

As a Senior Customer Success Manager, you will collaborate with our customers to ensure that our solutions and capabilities align with their strategic business outcomes. You will embark on a mission to enhance customer engagement, foster product adoption, elevate satisfaction levels, and cultivate advocacy for our services.

Key Responsibilities
  • Collaborate with customers to understand their business needs and goals
  • Develop and implement customer success plans to drive strategic alignment and growth
  • Lead cross-functional teams to deliver exceptional customer experiences
  • Monitor and analyze customer health to identify opportunities for improvement
  • Develop and maintain relationships with key stakeholders to ensure customer satisfaction and loyalty
Requirements
  • Proven experience in customer success management, preferably in a SaaS environment
  • Strong understanding of customer needs and business outcomes
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and develop actionable insights
  • Experience with customer success tools and technologies


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