Senior Customer Success Manager, Service
4 weeks ago
As a Senior Customer Success Manager, you will collaborate with our customers to ensure that our solutions and capabilities align with their strategic business outcomes.
You will embark on a mission to enhance customer engagement, foster product adoption, elevate satisfaction levels, and cultivate advocacy for our solutions.
Key Responsibilities:
- Develop and execute customer success strategies to drive business growth and customer satisfaction
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify and prioritize customer needs, and develop solutions to address them
- Measure and report on customer success metrics to inform business decisions
What You'll Need:
- Proven experience in customer success or a related field
- Strong understanding of customer needs and behaviors
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Why Join Us:
Coveo is a leading provider of cloud-based customer experience solutions. We're passionate about helping our customers succeed, and we're looking for talented individuals to join our team.
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