Senior Customer Success Manager
4 weeks ago
The Opportunity
Coveo is seeking a Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring our customers achieve their strategic business outcomes through our solutions and capabilities.
Your Key Responsibilities
- Collaborate with customers to understand their business needs and develop tailored strategies to drive success
- Provide exceptional customer experience through proactive engagement, timely issue resolution, and continuous improvement
- Develop and maintain strong relationships with cross-functional teams to advocate for customer needs and drive business growth
- Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and customer value
- Lead and mentor junior team members to ensure seamless customer support and success
Your Profile
To succeed in this role, you must have a proven track record of delivering exceptional customer success, strong interpersonal and communication skills, and the ability to think strategically and innovatively. You should be a natural problem-solver, with a passion for driving customer growth and satisfaction.
What We're Looking For
- 5+ years of experience in customer success, solution consulting, or a related field
- Proven track record of delivering exceptional customer success and growth
- Strong analytical and problem-solving skills, with the ability to translate complex concepts into actionable insights
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams
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