Health Facility Attendant I

4 weeks ago

Vancouver, British Columbia, Canada City of Vancouver Full time

Main Purpose & Function

The Health Facility Attendant plays a vital role in ensuring the safe and respectful delivery of health and hygiene services to patrons. This position involves assisting in the oversight and operation of the Gathering Place Health Centre, ensuring that patrons have access to personal hygiene programs and services in a safe and welcoming environment.

The Health Attendant will work collaboratively with other Health Centre Staff and the Volunteer Program Staff to deal with volunteer issues, concerns, and scheduling. This position also oversees the work of volunteers under the guidance and support of the volunteer program staff.

Key Contacts and Reporting Relationships

The position reports to the Health Coordinator.

Specific Duties & Responsibilities

  • Maintain a safe, healthy, and positive environment for staff, volunteers, patrons, and community members to access health and hygiene services.
  • Working tactfully and compassionately with individuals who may be drug/alcohol addicted and/or isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
  • Ensuring all equipment in the department is in clean, safe operating condition and reporting any need for repair to the Health Centre Coordinator.
  • Supervising and providing guidance, support, direction, and coaching to volunteers in the delivery of basic health-related services including laundry, showers, management of free clothing donations, and haircuts.
  • Monitoring patron behavior and ensuring that Centre rules and standards of behavior are being observed and report to security as needed.
  • Providing encouragement and support to volunteers and patrons in need and working with individuals in modifying behavior to Centre standards.
  • Establishing and maintaining positive relationships and appropriate professional boundaries with staff, volunteers, and community members.
  • Dealing tactfully with difficult issues and handling (or directing to the Health Facility Coordinator) complaints from volunteers/staff/and patrons concerning the Health Services in the Centre.
  • Assessing clients for lice, scabies, and bedbugs etc; providing accurate information to clients regarding necessary procedure to address their treatment needs and coordinates or administers lice and scabies treatments when appropriate.
  • Administering basic first aid and maintaining applicable records.
  • Perform laundry and shower duties.
  • Clean and replenish supplies in showers, laundry room, and office area.
  • Maintain daily services stats.
  • Make referrals to community agencies as needed.

Qualifications

Education and Experience:

  • Completion of the eleventh school grade, preferably with some experience in dealing with the socially and economically disadvantaged, or an equivalent combination of training and experience.
  • St. John Ambulance Safety Certificate.

Knowledge, Skills and Abilities

  • Understanding of the needs and challenges of persons impacted by marginalization; including poverty, homelessness, and social isolation.
  • Ability to assess patron's hygiene needs including assessing clients for lice, scabies, and bedbugs etc; providing accurate information to clients regarding necessary procedure to address their treatment needs and coordinates or administers lice and scabies treatments when appropriate.
  • Ability to administer basic first aid and maintaining applicable records.
  • Working knowledge of community resources available and applicable to patrons.
  • Strong interpersonal and verbal communication skills to deal effectively and tactfully with difficult or potentially volatile situations.
  • Ability to work effectively with minimal supervision, and as part of a larger team.
  • Working knowledge of the use and maintenance of laundry equipment.
  • Ability to assume responsibility for the Health Facility as required and maintain simple records.
  • Physical ability to perform the duties of the position; sufficient to perform a variety of personal care and manual tasks. This position requires standing, lifting, bending throughout the shift.

Driver's License and Record Checks

  • A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

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