Technical Support Specialist

4 weeks ago

Brampton, Ontario, Canada Survalent Full time

Job Summary

We are seeking a skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing first-level support to customers who are experiencing difficulties with our ADMS solution platform.

Key Responsibilities

  • Manage support cases from start to finish by providing advice and assistance via email or phone.
  • Advise and assist to solve problems related to Survalent software or escalate to the appropriate personnel.
  • Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.
  • Troubleshoot communication issues between SCADA and end devices.
  • Create Knowledge Articles from Support issues observed.
  • Provide support services to internal employees with technical problems.
  • Be on call for after-hours support in rotation with other Support team members.

Requirements

  • Bachelor's degree in Electrical Engineering, Computer Engineering, Mechatronics, Electronics and Communications, or a similar discipline.
  • Effective English communication skills, both written and verbal.
  • Customer focus with ability to work under pressure.
  • Good understanding of TCP/IP network communication.
  • Microsoft Windows Proficiency (both Server and PC level)
  • Knowledge of Microsoft SQL Server and IIS.
  • Technical Support/ Customer service experience is considered an asset.
  • Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset.
  • Knowledge of Power Engineering, Distribution Networks is considered an asset.
  • Strong multi-tasking ability.
  • Problem solving skills- ability to think out of the box.
  • Self-motivated and empathetic listening skills.

About Us

Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling visualization, optimization, and improved operations for utilities. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.

Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

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