Technical Support Specialist
3 days ago
About ComputerTalk:
We are a leading provider of cloud-hosted contact center and unified communication solutions. Our team is dynamic, challenging, and rewarding, with a strong focus on delivering exceptional customer service.
About the Role:
We are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and working as part of a team to support our complete product line.
Key Responsibilities:
- Implement solutions that meet customer requirements
- Handle technical support issues
- Travel to customers to install, troubleshoot, and provide technical support
- Work as part of a team to support our complete product line
Requirements:
- Dynamic team player with excellent communication and organizational skills
- 2-3 years experience working in a technical support environment
- Great attitude and exceptional phone manner
- Superior technical analytical and problem-solving skills
- Working knowledge of Help Desk and trouble ticket resolution, Windows 2000 and 2003 server administration, deployment, and performance tuning, Cisco firewalls/routers/switches, and direct customer exposure/experience
What We Offer:
We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.
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