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Technical Support Specialist

2 months ago

Markham, Ontario, Canada IBM Computing Full time
Job Description

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at IBM Computing. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Customer Interaction: You will be responsible for interacting with clients to understand their technical issues and providing timely and effective solutions.
  • Technical Expertise: You will need to have a strong understanding of technical concepts and be able to troubleshoot complex issues.
  • Communication Skills: Excellent communication skills are essential for this role, as you will need to communicate effectively with clients and internal stakeholders.
  • Problem-Solving: You will need to be able to analyze complex problems and develop effective solutions.

Requirements

  • Technical Experience: You will need to have experience working in a technical support role, preferably in a customer-facing environment.
  • Technical Skills: You will need to have a strong understanding of technical concepts, including databases, web deployment, and cloud technologies.
  • Communication Skills: Excellent communication skills are essential for this role.

Preferred Qualifications

  • Experience with IBM Technologies: Experience working with IBM technologies, such as DB2, MS SQL, and Oracle, is highly desirable.
  • Cloud Experience: Experience working with cloud providers, such as AWS and Azure, is also highly desirable.

What We Offer

  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for growth and professional development.
  • Diverse and Inclusive Environment: We are committed to creating a diverse and inclusive environment.