Technical Support Specialist

2 months ago

Markham, Ontario, Canada IBM Computing Full time
Job Summary

IBM Computing is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Technical Expertise: Possess a strong understanding of technical concepts and be able to troubleshoot complex issues.
  • Communication Skills: Excellent written and verbal communication skills to effectively communicate with customers and internal teams.
  • Problem-Solving: Analyze and resolve customer issues in a logical and methodical manner.
  • Collaboration: Work closely with internal teams to resolve customer issues and improve overall customer satisfaction.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 1-2 years of experience in a technical support role.
  • Skills: Strong technical skills, excellent communication skills, and ability to work in a fast-paced environment.
Preferred Qualifications
  • Technical Skills: Experience with databases, web deployment, and cloud providers.
  • Language Skills: Proficiency in English and fluency in multiple languages.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for career growth and professional development.
  • Diverse and Inclusive Environment: We are committed to creating a diverse and inclusive environment where everyone feels valued and respected.

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