Luxury Fragrance Experience Coordinator

7 days ago


Montreal, Quebec, Canada Rennai Full time

Rennai is seeking a talented and inspiring Fragrance Specialist to advance the success of our business through exceptional customer service.

The successful candidate will be eager to learn, have a keen eye for the latest trends, an extensive knowledge of fragrance, products, and know-how, and play a critical role in creating a personalized customer experience anchored in self-care.

Responsibilities:

  • Customer Experience
  • Build trusted relationships with customers by actively listening, maintaining self-awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Offer elevated self-care services and client experiences to our customers.

Expert Product Knowledge

  • Possess in-depth knowledge of our luxury fragrance product lines, including their composition, brand story, and usage instructions.
  • Stay up-to-date with the latest fragrance launches to deliver accurate and relevant advice to customers.

Fragrance Consultations

  • Educate customers on fragrance and the different lines that exist within the fragrance family.
  • Help customers discover and select the perfect fragrance for any occasion.
  • Provide expert product recommendations and guidance on scent profiles.
  • Offer product samples to customers to enhance their experience.

Goals

  • Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service.
  • Utilize solid interpersonal skills to upsell and cross-sell products, ensuring customers have a comprehensive beauty experience tailored to their preferences.
  • Represent our luxury beauty retailer with pride and professionalism by embodying the brand's values, authenticity, and aesthetic through personal grooming and style.
  • Represent our brand with excellence and passion as brand ambassadors.
  • Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events.
  • Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.

We offer a competitive salary of $$60,000, plus benefits. The ideal candidate will have 1+ years of experience in the fragrance industry, a high school diploma or equivalent, and excellent active listening, communication, and interpersonal skills.



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