Gym Receptionist

2 weeks ago


Vancouver, British Columbia, Canada Gold's Gym - British Columbia Full time
Job Overview

Gym Receptionist - Front Desk Team members are responsible for providing exceptional customer service to our members and guests.

About Gold's Gym British Columbia

At Gold's Gym British Columbia, we're committed to helping people find their inner strength and reach their goals. Our goal is simple: We're here to help you Know Your Own Strength.

Key Responsibilities
  • Greet Members and Guests: Enthusiastically greet members and guests to encourage a positive culture at the club.
  • Customer Service: Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, email, and in-person encounters.
  • Member Check-ins: Monitor member check-ins and check-in guests ensuring all policies and processes are followed.
  • Guest Direction: Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
  • Administrative Tasks: Complete all guest check-in procedures, efficiently and effectively input and update daily cash reconciliation documents, process point of sale items, and distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.
Required Skills and Qualifications
  • Service Driven: Service-driven with an enthusiastic attitude.
  • Customer Service Experience: Previous customer service experience required.
  • Education: High school diploma required.
  • Communication Skills: Excellent written and verbal communication skills.
  • Valid First Aid Certification: Valid First Aid certification an asset.
  • Language Proficiency: Fluent in English; ability to speak other languages an asset.
  • Microsoft Office Skills: Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
  • Cash Handling: Knowledge of cash handling/previous experience with POS terminals.
  • Teamwork: Ability to work both alone and in groups.
  • Critical Thinking: Critical thinking/problem-solving skills.
  • Reliable Transportation: Must have reliable transportation (vehicle) or live within walking distance of 709 West Broadway.
Benefits
  • Positive Work Environment: Positive, rewarding, and collaborative team environment.
  • Complimentary Membership: Complimentary club membership.
  • Discounts: Discount on Gold's Gym merchandise and services.
Estimated Salary:

$18-$22 per hour, based on location and experience.


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