Customer Relationship Specialist

7 days ago


Longueuil, Quebec, Canada National Bank Full time
About This Role

As a Customer Relationship Specialist at National Bank, you will play a vital role in building and maintaining strong relationships with clients. You will adopt a friendly approach, actively listen to their needs, and provide personalized banking solutions.

Key Responsibilities
  • Greet clients and respond to their inquiries.
  • Help clients navigate our banking applications and ATMs.
  • Resolve complex situations by listening to clients' needs.
  • Provide advice and offer transaction solutions for Personal Banking clients.
  • Demonstrate the ability to build lasting business relationships.
  • Ensure client satisfaction and engagement.
  • Refer clients to specialist colleagues for specific needs.
  • Maintain adherence to compliance and risk management rules.
Your Team

You will be part of a dynamic team that values passionate people and bold ideas. Our team works together to ensure clients reach their goals and colleagues thrive. We rely on each other to share knowledge and support one another.

Career Opportunities

This role offers many career opportunities, including advancement, promotion, or relocation to another region or branch. Our training programs utilize on-the-job learning to help you master your role. You will also have access to personalized training content and colleagues with diverse expertise.

Requirements
  • Hold a college diploma (DEC) or equivalent.
  • Experience in customer service, an inclusive attitude, and openness to diversity.
  • A positive attitude and empathy for clients.
  • An interest in technology and skill in sharing knowledge.
  • The ability to adapt to different situations.
Languages

English, French. You will need to serve clients who speak a language other than French regularly.

Benefits
  • A competitive salary: estimated $60,000 - $80,000 per year, based on experience and location.
  • A wide range of flexible benefits to promote wellbeing and family care.
  • Health and wellness program options.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.
About Us

National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. We value partnership, agility, and empowerment, and inclusivity is central to our commitments.


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