Customer Service Representative

1 week ago


Longueuil, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

As a Customer Service Representative - Banking Solutions Specialist at The Toronto-Dominion Bank (Canada), you will play a crucial role in providing exceptional customer service and support to our clients. This dynamic position requires a strong passion for helping others and a keen ability to communicate complex financial information in a clear and concise manner.

Job Description

This is an exciting opportunity to join our team of banking professionals and contribute to the success of our customers. Your primary responsibilities will include:

  • Providing personalized banking solutions to clients, including new account openings, investment advice, and banking transactions.
  • Building and maintaining relationships with clients through excellent customer service and communication skills.
  • Collaborating with other banking professionals to resolve complex customer issues and provide tailored solutions.
Required Skills and Qualifications

To be successful in this role, you will require:

  • A high school diploma and/or 1+ years of relevant experience in customer service or banking.
  • Investment Funds Canada (IFC) certification or equivalent within 6 months of appointment.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds.
  • Proficiency in MS Office (Word, Excel, and Outlook), as well as branch software and internet applications.
  • A self-motivated and organized individual with excellent time management skills.
Benefits

We offer a comprehensive Total Rewards package that reflects our commitment to supporting the well-being and development of our colleagues. This includes:

  • A competitive base salary: $60,000 per year.
  • Variable compensation and bonuses based on individual and team performance.
  • Health and wellness benefits, including medical, dental, and vision coverage.
  • Savings and retirement programs, such as RRSP matching and pension plans.
  • Paid time off, including vacation days and holidays.
Company Overview

The Toronto-Dominion Bank (Canada) is a leading Canadian bank and financial services provider. With a rich history dating back to 1855, we have grown into a global organization with a presence in over 40 countries worldwide. Our mission is to deliver innovative financial solutions that meet the evolving needs of our clients, while fostering a culture of excellence and community involvement.



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