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Guest Service Supervisor

2 months ago


Kamloops, British Columbia, Canada Quality INN Full time
Job Summary

We are seeking a skilled Guest Service Supervisor to join our team at Quality INN. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer experiences and leading a team of staff to deliver outstanding service.

Key Responsibilities
  • Lead and manage a team of 3-4 staff members, providing guidance and support to ensure seamless service delivery.
  • Assist guests with special needs, providing personalized attention and ensuring their stay is memorable.
  • Coordinate and review work, ensuring efficient operations and high-quality service.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems, equipment, and machinery, arranging repair work as needed.
  • Requisition materials and supplies to ensure business continuity and customer service delivery.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a fast-paced environment.
  • Permanent employment with 30 to 40 hours per week.
  • Fluency in English.
Work Environment

Our hotel, motel, and resort setting offers a dynamic and challenging work environment. As a Guest Service Supervisor, you will be part of a team that values efficiency, teamwork, and excellent customer service.

What We Offer

At Quality INN, we offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment that supports your success.