Guest Service Supervisor

1 month ago


Kamloops, British Columbia, Canada Quality INN Full time
Job Title: Guest Service Supervisor

At Quality INN, we are seeking a highly skilled Guest Service Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:
  • Supervise and Train Staff: Lead and motivate a team of 3-4 staff members, providing guidance and support to ensure they are equipped to deliver excellent guest service.
  • Coordinate Guest Services: Oversee the daily operations of guest services, including responding to guest inquiries, resolving issues, and ensuring that all guest needs are met.
  • Manage Front Desk Operations: Supervise the front desk team, ensuring that all front desk operations are running smoothly and efficiently.
  • Maintain Quality Standards: Ensure that all guest services are delivered to the highest standards, meeting the expectations of our guests and maintaining the reputation of Quality INN.
Requirements:
  • Education: Secondary (high) school graduation certificate
  • Work Experience: 7 months to less than 1 year of experience in a similar role
  • Language: English
  • Work Hours: 30 to 40 hours per week
What We Offer:

As a Guest Service Supervisor at Quality INN, you will have the opportunity to work in a fast-paced environment, develop your leadership skills, and be part of a dynamic team that is passionate about delivering exceptional guest service.



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