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Operations Assistant Manager

2 months ago

Ottawa, Ontario, Canada EightSix Network Full time

Job Summary

The Assistant Operations Manager is responsible for supporting the day-to-day activities of Rooms Operations and supervision of related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This role directs and works with employees to carry out guest arrival and departure procedures and maintain the property's cleanliness standards.

Key Responsibilities

  • Opens and closes Front Desk shifts/Housekeeping and ensures completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
  • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
  • Operates all department equipment as necessary and reports malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and is able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.

Requirements

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Salary Range

$51,000.00 to $63,000.00 annually

About EightSix Network

EightSix Network is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.