Hotel Receptionist
4 weeks ago
We are seeking a highly organized and detail-oriented Receptionist to join our team at The Parkdale Hostellerie. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:- Investigate and resolve guest complaints and claims in a professional and courteous manner.
- Register arriving guests, assign rooms, and process departures, ensuring accuracy and efficiency.
- Provide information on hotel facilities, services, and local attractions to enhance the guest experience.
- Process room reservations, cancellations, and changes, maintaining a high level of accuracy and attention to detail.
- Balance cash, complete balance sheets, and maintain accurate records.
- Assist guests with special needs, ensuring their comfort and satisfaction.
- Perform light housekeeping and cleaning duties to maintain a clean and welcoming environment.
- 1-2 years of experience in a hospitality setting.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Dependability, flexibility, and a strong work ethic.
- Basic computer skills, including word processing and spreadsheet software.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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