Hotel Receptionist

4 weeks ago


Toronto, Ontario, Canada The Parkdale Hostellerie Full time
Job Title: Receptionist, Hotel

We are seeking a highly organized and detail-oriented Receptionist to join our team at The Parkdale Hostellerie. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Investigate complaints and claims, resolve issues, and provide general information about points of interest in the area.
  • Administrative Tasks: Balance cash, complete balance sheets, and process guests' departures, calculate charges, and receive payments.
Requirements:
  • Education: No degree, certificate, or diploma required.
  • Work Experience: 1 year to less than 2 years of experience in the hospitality industry.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.
What We Offer:
  • A dynamic and fast-paced work environment.
  • The opportunity to work with a team of experienced professionals.
  • A competitive salary and benefits package.

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