Machinery Operations Coordinator
1 month ago
About Us:
CB Canada is a leading provider of automation solutions, and we are seeking a skilled Machinery Operations Coordinator to join our team. Our company is committed to excellence in customer service, quality products, and innovative solutions.
Job Summary:
The successful candidate will be responsible for ensuring customer expectations are accurately determined and fully met. This role involves supporting specific customers, responding to inquiries, handling orders, and influencing clients' gross profit through negotiation.
Key Responsibilities:
- Responds to customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via various methods, including telephone, fax, email, electronic methods, or walk-in sales.
- Collects data from Service Technicians to quote customers.
- Influences Clients Industries' gross profit through negotiating sale and purchase prices within certain parameters.
- May adjust non-contract customer pricing to meet customer demands while maximizing profit for the client.
- Builds customer relationships to drive repeat business by relating to customers and driving process improvements.
- May place orders without approval for up to $5,000 per line and $10,000 per purchase order.
- Expedites backorders and prepares orders for shipment to customers.
- Responsible for sourcing products from branch inventory, distribution centers, or supplier inventory.
- Schedules Service Technicians' time.
- Determines cost-effective shipping methods for customer orders.
- Handles customer returns.
- Tracks and schedules service orders.
Requirements:
This role requires a high school diploma or equivalent and three to five years of related experience or an equivalent combination. The ideal candidate will have strong communication skills, reliability, organization, and attention to detail. Basic product knowledge and computer skills are also essential.
Benefits:
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. Our benefits package includes health, dental, and vision coverage, as well as retirement savings options. We also offer opportunities for career growth and professional development.
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