Product Operations Leader

5 days ago


Mississauga, Ontario, Canada Indigo Full time

About Indigo

At Indigo, we're dedicated to creating exceptional experiences for our customers. As a Product Operations Leader, you'll play a crucial role in driving the profitable movement of goods throughout their life cycle.

Key Responsibilities

  • Lead the execution of activities to support strategic priorities and the efficiency and effectiveness of product flow processes.
  • Coach and provide feedback to Customer Experience Representatives (CERs) to ensure operational excellence and the profitable movement of goods.
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes.
  • Embrace and champion technology that creates high-tech and high-touch solutions for Indigo's customers.

Requirements

  • 1-2 years of experience in a customer service, merchandising, or operations role.
  • Demonstrated commitment to creating an exceptional employee and customer experience.
  • Experience leading others.
  • Performance-oriented.
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.

About You

We're looking for a talented and experienced individual who is passionate about creating exceptional customer experiences. If you're a leader who thrives in a dynamic environment and is committed to driving business results, we'd love to hear from you.

Why Indigo?

At Indigo, we're committed to fostering a culture of innovation, creativity, and continuous learning. Our team members are empowered to take ownership of their work and make a meaningful impact on our customers' lives.



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