Product Operations Leader

2 weeks ago

Mississauga, Ontario, Canada Indigo Full time

About the Role

The Product Operations Leader is a key member of our team, responsible for leading the execution of activities to support strategic priorities and the efficiency and effectiveness of product flow processes.

Key Responsibilities

  • Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processes
  • Lead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set up
  • Lead execution of markdown process, promotional set-up, and sell-through
  • Lead execution of changeover and visual assessment action plans
  • Maintain visual propping, signage, and acrylics
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes
  • Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers
  • Proactively identify and anticipate customer expectations and needs
  • Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
  • Open and close store as well as responsibility for managing sales floor
  • Ensure health and safety of employees and customers is top priority

About You

We are looking for a highly motivated and experienced Product Operations Leader to join our team. The ideal candidate will have 1-2 years of experience in a customer service, merchandising or operations role, and a demonstrated commitment to creating an exceptional employee and customer experience.

Requirements

  • 1-2 years of experience in a customer service, merchandising or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Knowledge of provincial health and safety standards
  • Performance orientated
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
  • Ability to prioritize, plan and execute while being agile
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Québec

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