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Operations Leader

1 month ago


Mississauga, Ontario, Canada Michaels Full time

The Department Manager is a key role at Michaels, responsible for leading the warehouse team to achieve operational goals. This includes supervising team members, coordinating with other departments, and ensuring overall operational success.

Key responsibilities include:

  • Ensuring operational goals are met, coordinating with other departments and leadership as necessary.
  • Establishing schedules and plans to meet objectives, monitoring operations throughout the shift, and making changes and reassigning resources as needed.
  • Identifying and resolving production and communications issues that may impact operational success, working collaboratively with other leaders.
  • Actively monitoring product and process to ensure quality standards are maintained, with minimal waste and rework, delivering on time with a customer satisfaction mindset.
  • Ensuring all team members are working safely and addressing any behaviors or conditions that may increase safety risk, working in partnership with Safety & Loss Prevention.
  • Providing training and guidance that encourages the development of capable, contributing team members.
  • Setting an appropriate tone in the workplace to build team member engagement and retention.
  • Ensuring team members comply with company and departmental policies and procedures.
  • Promptly addressing performance, attendance, and conduct issues on an ongoing basis through coaching, appropriate documentation, and corrective action as needed in partnership with HR.
  • Coaching and motivating team members to improve individual performance and documenting this as appropriate, including regular performance appraisals and other feedback for the benefit of the team member's success.
  • Participating in special projects and performing other related duties as assigned.