Technical Solutions Specialist for Contact Center Technologies
2 weeks ago
Company Overview:
Scotiabank is a leading bank in the Americas, guided by its purpose of helping customers achieve success through a range of advice, products and services.
Salary:
$120,000 - $150,000 per year, depending on experience.
Job Description:
The Technical Solutions Specialist will be responsible for providing technical expertise and support for contact center technologies, including designing and implementing solutions, troubleshooting issues, and collaborating with cross-functional teams.
Required Skills and Qualifications:
- 6+ years of hands-on technical experience in managing, designing, supporting, deploying, and interconnecting various contact center technologies at an enterprise scale
- Strong core foundation experience in fundamental contact center technologies and protocols
- Experience with CCaaS solutions/providers (e.g., Genesys, Avaya, NICE)
- Post-secondary education with a university degree, college diploma or equivalent experience in the IT, telecommunications field
Benefits:
- Diversity, equity, inclusion & allyship
- Accessibility and workplace accommodations
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance
- Competitive rewards program including bonus, flexible vacation, personal, sick days and benefits
Working Location Condition: Hybrid
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