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Hotel Operations Manager
1 month ago
We are seeking a highly skilled Hotel Operations Manager to join our team at Comfort Inn & Suites, Terrace. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional guest service and maintaining a high level of customer satisfaction.
Key Responsibilities- Front Desk Operations: Supervise and coordinate the activities of front desk staff, ensuring efficient check-in and check-out processes, and maintaining accurate records.
- Guest Service: Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Staff Management: Recruit, train, and develop front desk staff, ensuring they have the necessary skills and knowledge to provide excellent guest service.
- Inventory Management: Requisition and manage inventory of front desk supplies, ensuring adequate stock levels and minimizing waste.
- Problem-Solving: Identify and resolve operational issues, such as equipment malfunctions or guest complaints, in a timely and effective manner.
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- Work Setting: Hotel, motel, resort
