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Hotel Operations Manager

2 months ago

Terrace, Canada Comfort Inn & Suites, Terrace Full time
  • At Comfort Inn & Suites, Terrace, we are seeking a skilled Hotel Operations Manager to oversee the day-to-day activities of our front desk team. As a key member of our management team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.
  • Key responsibilities include:
  • Co-ordinating and reviewing the work of front desk staff
  • Assisting guests with special needs and resolving any issues that may arise
  • Hiring and training new staff members in job duties, safety procedures, and company policies
  • Maintaining the operation of computer systems, equipment, and machinery, and ensuring timely repair work to prevent business disruptions and maintain high customer service standards
  • Managing inventory and supplies
  • Working closely with the management team to achieve hotel goals and objectives
  • Providing excellent communication and interpersonal skills to effectively manage the front desk team and ensure a positive guest experience