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Hotel Front Desk Representative
4 weeks ago
Job Summary: We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Ramada 100 Mile House. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Guest Registration: Register arriving guests, assign rooms, and ensure all necessary information is collected and processed efficiently.
- Complaint Resolution: Respond to guest complaints and resolve issues in a professional and courteous manner.
- Information Provision: Provide guests with information about local attractions, services, and amenities.
- Departure Processing: Process guest departures, calculate charges, and receive payments in a timely and accurate manner.
- Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Communication: Answer telephones, relay messages, and provide exceptional customer service to guests and colleagues.
- Special Needs Assistance: Assist guests with special needs and provide support as required.
- Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
Additional Responsibilities:
- Support for Newcomers and Refugees: Participate in government or community programs that support newcomers and refugees.
- Support for Youths: Participate in government or community programs that support youth employment.
- Support for Veterans: Participate in government or community programs that support veterans.
- Support for Indigenous People: Participate in government or community programs that support Indigenous people.
- Support for Visible Minorities: Participate in government or community programs that support visible minorities.
Requirements:
- Education: Secondary (high) school graduation certificate.
- Experience: 1 to less than 7 months of experience in a related field.
- Work Term: Permanent.
- Work Language: English.
- Hours: 40 hours per week.
