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Senior Customer Success Manager

2 months ago

Toronto, Ontario, Canada the Ladders Full time
About The Ladders

The Ladders is a leading provider of cutting-edge sales enablement platforms, empowering enterprises to seamlessly build wealth for all.

Job Description

Job Summary

We are seeking a highly skilled Bilingual Senior Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences, driving business growth, and fostering strong relationships with our clients.

Key Responsibilities

  • Develop and execute customized customer success plans to meet the unique needs of our clients
  • Provide timely and effective support to ensure seamless onboarding and adoption of our sales enablement platform
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement
  • Conduct regular business reviews to assess customer satisfaction and identify opportunities for growth
  • Develop and maintain strong relationships with key stakeholders, including clients, sales teams, and internal partners

Requirements

  • 5+ years of experience in customer success, account management, or a related field
  • Proven track record of delivering exceptional customer experiences and driving business growth
  • Excellent communication, interpersonal, and problem-solving skills
  • Bilingual proficiency in English and Spanish (or other languages as required)

What We Offer

The Ladders offers a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.