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Service Appointment Coordinator

2 months ago

Vaughan, Ontario, Canada Zanchin Automotive Group Full time
About the Opportunity

This role is responsible for scheduling customer vehicle service and maintenance appointments, ensuring seamless communication and exceptional customer experience.

Key Responsibilities:
  • Schedule vehicle service and maintenance appointments through inbound and outbound campaigns
  • Explain recommended and required vehicle maintenance to customers
  • Contact customers to confirm upcoming vehicle service and maintenance appointments, and/or reserve appointment for missed appointments
  • Act as the initial contact for customer concerns/complaints
About You

Ideal candidates will have a strong background and proven experience in customer service, including:

  • 1 to 2 years' proven experience in customer service and/or business development
  • Secondary School diploma, or equivalent experience
  • Ability to communicate professionally (verbally and written)
  • Self-motivated and driven with a passion for excellence in execution
  • Ability to adapt to a changing environment and meet deadlines
  • Strong attention to detail; organized and strategic
  • Ability to maintain professionalism
  • Ability to work independently and with minimal supervision
  • Desire to work in a high energy, fast-paced environment
  • Proven commitment to quality of work
Why Choose Zanchin Automotive Group?

As a member of our team, you will have the opportunity to:

  • Develop your career with a dynamic and growing company
  • Work in a collaborative and supportive environment
  • Enjoy a competitive pay and bonus plan
  • Participate in ongoing development and training
  • Be part of a culture that values transparency, communication, and engagement