IT Infrastructure Lead

3 weeks ago

Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

DUCA Financial Services Credit Union Ltd. is a dynamic and growing organization that prioritizes its members' needs and goals. We are currently seeking an experienced IT Infrastructure Lead to join our team in Ontario.

As an IT Infrastructure Lead, you will be responsible for maintaining, upgrading, and supporting our information technology infrastructure systems and processes. Your primary focus will be on ensuring that our infrastructure aligns with our organization's standards and strategies.

Key Responsibilities

  • Administer and support server and endpoint operating systems, application software, and system management tools to ensure seamless operations.
  • Manage and monitor alerting, inventory, and reporting for endpoint devices and their configuration states, and respond to error indicators, failures, and alerts.
  • Implement and maintain patching processes and schedules for security hardening, in collaboration with our Cybersecurity team.
  • Administer user rights and access to network, data, and application resources while maintaining the highest levels of security and process compliance.
  • Manage the domain environment, including Active Directory and Entra ID, Group Policy, and Certificates.
  • Maintain and monitor the health status and readiness of our backup and disaster recovery environments, and participate in regular disaster recovery exercises.
  • Develop and maintain documentation for configurations and processes, and provide feedback for solution improvements.
  • Assist with project-based IT Infrastructure initiatives as required.
  • Work with third-party vendors to support our existing infrastructure where necessary.
  • Provide second-level support for internal customers and Helpdesk employees, and identify trends and root causes in recurring or significant issues, recommending solutions.
  • Perform other IT-related duties as assigned.

Requirements

  • 3+ years of experience working as a Systems Administrator or equivalent role.
  • 5+ years of experience working in the information technology field, with a focus on financial systems and software, an asset.
  • Post-secondary education in Computer Science or a related technical discipline, or equivalent work experience.
  • Microsoft, AWS, VMware, Cisco, Palo Alto, and/or ITIL certifications, an asset.
  • Experience administering and maintaining a VMware virtualized server environment with Windows and Linux servers.
  • Experience administering and maintaining a Public Cloud or Hybrid Cloud server environment, with an emphasis on enterprise-level backup and recovery tools.
  • Experience imaging, deploying, upgrading, and supporting Windows 10/11 workstations.
  • Experience establishing and/or upholding patch management processes, including security releases, version upgrades, and system image lifecycles.
  • Experience using and configuring ITSM solutions, such as ServiceNow or Fresh Service.
  • Experience with Palo Alto Firewalls and Cisco Layer 2 & 3 Switches.

What We Offer

  • A competitive annual salary range of $62,158, with actual salaries varying based on experience, knowledge, skills, qualifications, and education/training.
  • A comprehensive benefits package, including incentive compensation tied to company and individual performance.
  • A dynamic and collaborative work environment that fosters growth and development.
  • The opportunity to work with a leading credit union in Canada, committed to delivering exceptional member experiences.

How to Apply

Qualified applicants are encouraged to submit their application, including a resume. We thank all applicants but only those considered for an interview will be contacted.

DUCA Financial Services Credit Union Ltd. is an equal opportunities employer and welcomes applications from diverse candidates.

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