Community Operations Director

5 days ago


Ottawa, Ontario, Canada Amica Mature Lifestyles Inc. Full time

Amica Mature Lifestyles Inc. is a leading provider of senior living residences in British Columbia and Ontario, with over 30 locations across the region. As a Community Operations Director, you will play a crucial role in ensuring the provision of high-quality care and service to our residents.

About the Role

This is an exciting opportunity to join our team as a Community Operations Director, overseeing the day-to-day operations of one of our senior living communities. You will be responsible for management, supervision, and clinical leadership, as well as executing business strategies, plans, and programs.

Your primary focus will be on developing and monitoring community management and front-line staff, annual operating and capital budgets, and supporting marketing plans to promote Amica Mature Lifestyles Inc. and the community towards favorable occupancy.

Key Responsibilities
  • Collaborate with department heads to forecast budget requirements for corporate office approval
  • Lead the process with Corporate Sales & Marketing to develop an understanding of customer needs and market served, lead marketing plan development, and ongoing reviews and revisions as necessary
  • Determine staffing requirements, ensure the recruitment process and selection criteria meet community needs, conduct tours of the community, and actively lead the development of future leaders in the team

The ideal candidate will have a Certificate in Health Care Administration, Business Administration or equivalent experience, with a minimum of five years of senior management experience in the hospitality field or retirement community. A background in gerontology would be an asset.

What We Are Looking For

We are seeking an exceptional leader who can motivate and collaborate with various workgroups, develop leaders, mentor their growth, and drive coaching, development, and accountability among managers and front-line employees. The successful candidate will have excellent interpersonal skills, demonstrated ability to create succession plans, and strong financial acumen.

A proven ability to align priorities with organizational strategic direction, assist direct reports in designing action plans, and unify teams on common goals is essential. Additionally, a passion for improvement and drive to excel in a team environment are highly valued.



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